Have you read “Aerobin Composting Tips” – see Info & Resources page, on the www.aerobin400.com website? In particular see the recipe section and how to kick start composting in your Aerobin. Have you read the Frequently Asked Questions – see Info & Resources page, on the www.aerobin400.com website? There are many useful tips and advice to be found here. To obtain Customer Service Support, please complete the following and click “SUBMIT” below.